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Privacy Policy

At Shelf Indulgence, your privacy matters as much as your next great read. This policy explains how we collect, use, and protect your information when you visit our website, browse our products, or shop with us online or at events.

1. Information We Collect

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1.1 Personal Information

When you make an enquiry or purchase, we may collect:

  • Your name

  • Email address

  • Shipping address

  • Optional phone number

  • Order details

We do not store your full payment information — all payments are processed securely through third-party providers (e.g., Stripe, PayPal, Shopify Payments, Square).​​​​​​​​​​

1.2 Device Information

When you browse our site, certain information is collected automatically:

  • IP address

  • Browser type

  • Cookies and site analytics

  • Time zone

  • Pages viewed

This helps us understand what our readers love and how to improve your experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Contact you about your order or shipping

  • Provide customer support

  • Improve our website and customer experience

  • Send marketing emails (only with your consent)

  • Prevent fraud or misuse of our site

  • Comply with Australian legal obligations

3. Sharing Your Information

We will never sell your data.
We may share information with:

  • Payment processors

  • Shipping providers

  • Website hosting and analytics tools

  • Legal authorities if required by law

These providers only use your information to perform essential services.

4. Cookies

Cookies help our website remember your preferences (and what you put in your cart).

You can disable cookies in your browser, though some site features may not work correctly.

5. Marketing Communications

You will only receive marketing emails if you:

  • Opt in, or

  • Subscribe voluntarily
     

You can unsubscribe anytime.

6. Data Storage & Security

We take reasonable measures to safeguard your personal information through:

  • Encrypted payment gateways

  • Secure hosting

  • Limited internal access

No online system is 100% perfect, but we do our very best to protect your magic

7. Your Rights (Australia)

Under the Australian Privacy Act, you may:

  • Request access to your personal information

  • Ask for corrections

  • Request deletion where appropriate (e.g., closing your account)

  • Opt out of marketing

Contact: shelf.indulgence.australia@gmail.com

8. Retention

We keep your information only as long as:

  • Needed for your order

  • Legally required (e.g., tax records)

  • Your account remains active

9. Children

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Our products are not targeted to children under 13, and we do not knowingly collect information from them.

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10. Update

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We may update this Privacy Policy occasionally. The revised version will always include the “Last Updated” date at the top.

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